Business Support Officer

Location: Newry or Downpatrick (working across the Newry, Mourne and Down District)
Department: Corporate Services – Administration
Pay: £14.52 per hour
Hours of work: Full time, Mon-fri

Join Our Team

We are seeking a highly organised, customer-focused Business Support Officer to join our Corporate Services team. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys delivering high-quality support across a range of council services.

As a Business Support Officer, you will play a vital role in ensuring the smooth day-to-day operation of our services by providing comprehensive administrative and business support to colleagues, customers and stakeholders. You will be part of a professional team committed to delivering efficient, responsive and customer-focused services to our communities.

What You'll Be Doing

Your responsibilities will include:

• Providing comprehensive administrative and secretarial support to Council officers.
• Acting as a key point of contact for customers, colleagues and external organisations.
• Delivering excellent customer service, including reception duties and responding to enquiries and complaints.
• Processing applications, correspondence and system transactions accurately and efficiently.
• Maintaining electronic and manual records, filing systems and document management processes.
• Organising meetings, preparing agendas, taking minutes and following up on agreed actions.
• Supporting financial administration, including processing invoices, receipts, payments and budget records.
• Managing booking and requisition systems.
• Assisting with departmental projects, events and service improvements.
• Supporting the implementation and continuous improvement of business support systems and quality processes.
• Working collaboratively across departments to provide flexible business support where required.

About You

We're looking for someone who:

• Has excellent administrative and organisational skills.
• Delivers exceptional customer service with professionalism and confidence.
• Has strong communication skills, both written and verbal.
• Can manage multiple priorities while maintaining accuracy and attention to detail.
• Is proficient in Microsoft Office and other computerised business systems.
• Works effectively both independently and as part of a team.
• Maintains confidentiality and handles sensitive information appropriately.
• Is adaptable, proactive and committed to continuous improvement.

Why Join Us?

Working with Newry, Mourne and Down District Council offers the opportunity to make a real difference to local communities while developing your career within a supportive and inclusive organisation.

We offer:

• A varied and rewarding role supporting a wide range of council services.
• Opportunities for learning, training and professional development.
• A collaborative and supportive working environment.
• The chance to contribute to projects that improve services for residents and businesses.
• A commitment to equality, diversity and employee wellbeing.

Apply Today

If you are an organised, motivated and customer-focused professional looking for your next opportunity, we'd love to hear from you.

Join us and help deliver high-quality services that support our communities across Newry, Mourne and Down.