Job Description
🌟 Zoo Crew (with Driving Duties)
👥 Number of People Required
10
📅 Target Start Date
23 March 2026
⏰ Hours Per Week
24
🐾 Reason for Hire
Seasonal Cover
🪙 Rate
- PAY: £13.47 per hour
📍 Job Location
Belfast Zoo
Antrim Road, Belfast, BT36 7PN, United Kingdom
📝 Job Description
🎯 Main Purpose of Job
Under the supervision of Shift Supervisors:
You will ensure all front-of-house, customer service, and operational duties at Belfast Zoo are performed to a high standard. Duties will include managing admissions 🎟️, engaging with visitors 🤝, overseeing the souvenir shop 🛍️, and maintaining a clean 🧽, safe 🛡️, and welcoming environment 🌿.
🔧 Key Responsibilities
- 🎡 Customer Service:
- Assisting visitors with information 🗺️, guiding tours 🦉, and promoting zoo initiatives.
- 💳 Membership Program:
- Promoting membership schemes, managing cards, and maintaining the database 📊.
- 🛍️ Retail Operations:
- Running the souvenir shop by handling sales, re-stocking shelves, pricing, and presenting merchandise.
- 📦 Stock Management:
- Conducting stock checks, replenishing inventory, and ensuring compliance with Trading Standards.
- 🧹 Cleanliness & Maintenance:
- Maintaining zoo cleanliness through waste removal 🚮, mopping, litter picking, and cleaning staff/public areas including restrooms 🚻.
- 🧼 Equipment Handling:
- Operating cleaning and polishing equipment when needed.
- 🎈 Events and Promotions:
- Helping plan and execute campaigns, events, and educational exhibitions.
- 📦 Logistics:
- Assisting in assembly 📑, disassembly 🛠️, and storage of equipment where necessary.
- 🛩️ Mobility Services:
- Maintaining and demonstrating mobility scooters and supporting their operation.
- 🖋️ Administrative Duties:
- Managing documentation and other office tasks for Supervisors and staff.
- 💵 Cash Handling:
- Managing till operations, processing payments, and reconciling cash accurately.
- 🚨 First Aid Services:
- Offering first aid🩹, recording/reporting incidents, and ensuring all are logged per council guidelines.
- 🚐 Transport:
- Driving zoo vehicles to transport visitors/staff and ensuring vehicles are roadworthy and clean.
- 🎤 Tour Guide:
- Engaging visitors with informative and entertaining tours, while enhancing tour content where possible.
- 📜 Policies & Values:
- Adhering to Belfast City Council’s policies on customer care, equal opportunities, health and safety ⚠️, and ensuring compliance with legal and ethical standards.
Please note: These responsibilities are subject to periodic review and updates based on organisational needs.
🔑 Required Skills & Experience
Essential Criteria:
Applicants must meet the following criteria by the closing date for applications:
- 🚘 Driving Proficiency:
- A full, valid UK driving license or the ability to meet service mobility requirements through alternative arrangements (reasonable adjustments available for applicants with disabilities ♿).
- ✅ Relevant Experience: Minimum one year’s experience in the following:
- Handling cash and managing customer enquiries. 💰
- Cleaning roles, including specific tasks such as managing waste, sweeping, and bathroom sanitation. 🧼
🛠 Key Skills:
- 🤝 Team Spirit: Capable of working both as part of a team and independently.
- 🌟 Customer Care Excellence: Understanding visitor satisfaction and ensuring positive interactions.
- 🗣️ Communication: Clear oral skills to assist and guide visitors effectively.
- ⚠️ Safety Awareness: Knowledge of health and safety workplace practices.
- 📝 Report Writing: Competence in maintaining accurate records and managing databases.
- 🔢 Numerical Savvy: Proficiency in handling cash, reconciling accounts, and basic stock data analysis.
🧐 Short-listing Criteria
Belfast City Council may further evaluate candidates with at least two years’ experience in:
- Cash handling and customer-facing roles.
- Cleaning and maintenance tasks (as detailed above).
Note: Reasonable adjustments will be accommodated for applicants with disabilities to meet service requirements.
🌟 Additional Information
- 🚶 Physical Requirements:
- Must be willing to work outdoors, including steep terrain. Job requires heavy lifting and extensive physical activity.
- 🧑🏫 Training:
- Comprehensive induction and training will be provided.
- 🕒 Working Hours:
- Seasonal employees need to work weekends and public holidays.
💬 Are you passionate about creating memorable experiences and contributing to the success of Belfast Zoo?
Join our team and be a part of our mission to provide an unforgettable visitor experience! 🎉👩🌾🌳
Apply now to embark on this wild adventure in Belfast Zoo! 🐾🎢