Job Description

Business Support Officer (HR and Administration) 💼👩‍💼👨‍💼

Overview 🌟

Business Support Officer (HR and Administration) required to join the City and Neighbourhood Services Department on a temporary basis. This role offers an exciting opportunity to provide critical support in delivering human resources and administrative functions, ensuring efficient and cost-effective service delivery. 🌟 We are committed to fostering diversity, equality, and inclusion in our workplace 🌈 and welcome applications from individuals of all backgrounds.

• 📍 Location: 4-10 Linenhall Street, Belfast, BT2 8BP, United Kingdom
• 📋 Employment Type: Temporary
• ⏰ Hours Per Week: 37 hours
• 💷 Rate: £20.66 per hour

Responsibilities 🚀

As a Business Support Officer (HR and Administration), your primary duties will include:

• 👩‍🏫 Supervising, training, and supporting staff across HR/administration duties to meet departmental needs.
• 💡 Providing advice and guidance to managers and employees on HR policies, including attendance management, recruitment, and grievance processes.
• 📊 Preparing, producing, and analyzing service performance and compliance reports related to HR matters.
• 🗂️ Managing and maintaining accurate HR records, including Occupational Health correspondence and Freedom of Information requests.
• 📜 Assisting with the development and implementation of HR-related procedures, policies, and departmental business plans.
• 🔄 Driving continuous improvement by reviewing HR work practices and identifying opportunities for efficiency.
• 🧑‍🎓 Coordinating training programs, staff inductions, and supporting professional development activities.

Qualifications 🎓🔑

Essential Criteria:

1. 🎓 Education:

   • A third-level qualification in a relevant subject such as Business Studies, Human Resources, or equivalent; OR
   • Demonstrable experience as listed below.

2. 💡 Experience:

   • 1 year of relevant experience (OR 2 years if you do not hold a third-level qualification) in the following areas:
     • 📝 Providing HR policy/process guidance, including recruitment, payroll, and compliance-related matters.
     • 🤝 Collaborating with Trade Unions on HR-related matters.
     • 🔍 Active participation in managing attendance policies, disciplinary actions, and employee resourcing issues.

3. ✨ Skills & Attributes:

   • 📢 Strong written and verbal communication skills to address complex or sensitive HR matters.
   • ✅ In-depth understanding of HR issues, legislation, and best practices.
   • 💪 Effective team leadership and the ability to motivate direct reports.
   • 🗓️ Strong organizational skills and ability to prioritize workloads effectively.

Day-to-Day 🗓️

Your day-to-day activities may involve:

• 🙋‍♀️ Leading and supporting a small team of HR staff to meet departmental needs.
• 📊 Preparing accurate HR reports, e.g., sickness absence and performance data.
• 🔎 Investigating and addressing personnel issues in line with council policies and employment law.
• 🏥 Engaging with occupational health providers, supporting employees during absence management, and preparing documentation for case reviews.
• 📋 Providing support for recruitment processes, from induction training to compliance with HR standards.
• 🔄 Conducting regular reviews of HR systems, policies, and procedures to identify improvements or innovations.