Job Description

🌟 Senior Recreation Assistant

📍 Location: Dundonald International Ice Bowl, 111 Old Dundonald Road, Dundonald, BT16 1XT
💷 Pay: £15.31 per hour 
👥 Number of roles: 2
🔐 Requirement: Enhanced AccessNI check required

Prime Recruitment Services are currently recruiting for Senior Recreation Assistants to support operations at Dundonald International Ice Bowl.

This is a temporary role where you will assist the manager on duty with the supervision of operational staff, customer care, health and safety, cleanliness and the smooth day-to-day running of the facility.

🎯 The Role

As Senior Recreation Assistant, you will provide frontline supervision on a shift basis, helping to coordinate staff duties, support facility users, manage operational tasks and ensure the centre delivers a safe, clean and welcoming service to the public.

You will also support the manager on duty with staff cover, duty allocation, customer queries, facility supervision and general operational requirements.

🔧 Key Responsibilities

Your duties will include:

• 👥 Supervising Recreation Assistants and supporting the day-to-day deployment of staff
• 📅 Allocating duties, arranging staff cover, meal breaks and task rotation
• 🏢 Assisting with the opening and operation of the facility
• 🔑 Carrying out key holding duties on a shift basis
• 😊 Supporting high standards of customer care across the centre
• 📞 Responding to customer queries and complaints, escalating where required
• 🧹 Monitoring cleanliness standards and reporting issues with cleaning or security contractors
• 🦺 Helping maintain high standards of health and safety for staff and customers
• 🔐 Supporting compliance with Child Protection and Vulnerable Adult guidelines
• 💷 Handling cash when required
• 📝 Preparing reports for the manager on duty
• 🎓 Assisting with staff inductions, training and recruitment processes
• 🎟️ Supporting special events, functions and operational programmes
• 🤝 Promoting equality, inclusion and professional standards across the service

✅ Requirements

Applicants must have:

• 📚 5 GCSEs at grades A-C, NVQ Level 2 or equivalent
  or suitable additional experience if these qualifications are not held
• 🏊 3 years’ experience as a Leisure/Recreation Assistant or equivalent
• 👥 1 year’s experience line managing a team of employees
• 🚗 A full, current UK driving licence and access to transport, where required for the duties of the post
• 🔐 Awareness of Child Protection and Vulnerable Adult issues
• 🦺 Good knowledge of Health and Safety requirements within the leisure industry
• ⭐ A flexible, professional and customer-focused approach

ℹ️ Additional Information

This is a regulated post and requires a satisfactory Enhanced AccessNI disclosure as part of the pre-employment checks.

The post-holder must be prepared to work unsociable hours on a rota basis and may be required to work additional hours depending on operational needs.

Prime Recruitment Services is an equal opportunities employer and Northern Ireland’s first recruitment agency accredited by the Living Wage Foundation.